Mack Warranty coverage for Bulb / Lamp for DLP, LCD, and Video Projectors and allows the owner 2 bulb replacements on an as needed basis only for the period of the service contract.
Purchase of this extended service contract must be made with in 30 days from the original date the equipment was purchased and the equipment must also have a manufacturer’s warranty of at least 90 days.
This service contract applies only to DLP, LCD, and Video Projectors and allows the owner 2 bulb replacements on an as needed basis only for the period of the service contract. The owner may be required to ship the malfunctioning bulb to Mack Camera & Video Service prior to shipment of a replacement bulb. The owner is responsible for any labor associated with the installation of the replacement bulb.
FAQ FOR MACK WARRANTIES FROM TAPEWORKS TEXAS:
Q: Can I buy my TV/Projector from anywhere, and then get a Mack Warranty from TapeWorks Texas?
A: Yes, as long as your unit has a manufacturer's warranty to begin with, and you have a receipt with the model number, pricing, date, etc.
Q. What if I bought my TV from an individual or off of ebay?
A. I'm sorry, unless you purchased the unit from an authorized dealer, you do not hold a manufacturer warranty for the product. The manufacturer will on warranty the product to the original purchase. ONLY Exception - if the ebay store is an authorized dealer, but be sure to check with the manufacturer!
Q: How long after I purchase my TV/Projector can I get a Mack Warranty?
A: The bulb warranty must still be purchased within 30 days of the purchase of the TV or Projector.
Q: When does the BULB Warranty Begin?
A: The bulb warranty, unlike the TV and Projector warranties, begins the date that the TV or Projector was purchased.
Q: What information do I need to give TapeWorks Texas when I purchase a warranty?
A: Only your name, address, phone, email, and payment information will be required at that time. The other details - TV model, serial number, etc - will be given to Mack after you receive your warranty cards in the mail via USPS First Class Mail.
Q: Is MACK a reliable company?
A: Mack has been in business for nearly 70 years, and I feel that says a lot about how they treat their customers, because you don't stay in business that long if you are abusing your customers. TapeWorks Texas has been relying on Mack for warranty services for years, and they are a great group of people.
Q: I still have questions after reading the FAQ!
A: Contact Brad Parler via email at TapeWorksBrad@sbcglobal.net and I will be happy to answer any questions you may have.